How to Correctly Answer Telephone?

Answer the telephone no later than the second ring if you can. Identify yourself with both your name and company or department.

• “Hello” is better than “Hi.”
• Say, “May I tell her who’s calling?” not “Who’s calling?”

It is up to you to determine how your telephone will be answered, not only by you but also by members of your staff. You have to let them know what you expect. You can try calling your own office to spot check.
Also, don’t let a phone call preempt an in-person visit. For example, if it’s 2:00 P.M., the person with the 2:00 P.M. appointment has priority over the person you are speaking with on the telephone.