Answering Machine Etiquette

Before recording your voice on your machine:

• Write out your specific words and make several practice tries.
• Smile when you speak so that you sound enthusiastic and approachable.
• Forget about sound effects or other gimmicks; cute is unprofessional.
• Briefer is better: “This is Marjorie Matthews speaking. At the sound of the tone please leave your name, telephone number, and the best time to reach you. I’ll return your call as soon as possible.”

When you get someone else’s machine:

• Be sure to leave a message even if you get a wrong number. Saying that you dialed incorrectly will allay security concerns.
• Give your full name.
• Say why you are calling.
• Mention the best time for you to be reached.
• Leave your complete telephone number, pausing between the area code and local number.