Sunday, July 20, 2008

Control and Damage Control During Business Meal

The host’s responsibility is to pay attention to the quality of the service and the food. Make sure your guests are served properly and have whatever condiments they might need.
If it looks like something is wrong, ask your guest. If it is, call the maître d’ and have the item replaced. If things are going badly, keep your cool. Do not engage in a confrontation with the server or the maître d’. Tell your guest: “I’m so sorry. The restaurant seems to be having a bad day.” Then deal with the manager later.

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