Through all of the changes and crises that have molded American society over the years, a willingness and even an eagerness to accept information and advice about behavior has remained. It has been called etiquette, manners, courtesy, or just “behaving yourself.” But it has endured as a continuing reflection of the desire of an essentially good-natured and vital people to exist harmoniously with those around them.
And now, in the twenty-first century, this desire for knowledge and advice on behavior continues, but the wish to acquire information about etiquette is more sharply focused than ever before. Career-oriented people have come to realize that people skills equal or surpass technical skills in importance. The social scene is very often merged with the world of work. The boardroom, the marketplace, and the international stage have replaced the ballroom and the dining room as the arenas in which we are judged by our behavior.
And now, in the twenty-first century, this desire for knowledge and advice on behavior continues, but the wish to acquire information about etiquette is more sharply focused than ever before. Career-oriented people have come to realize that people skills equal or surpass technical skills in importance. The social scene is very often merged with the world of work. The boardroom, the marketplace, and the international stage have replaced the ballroom and the dining room as the arenas in which we are judged by our behavior.
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